Frequently Asked Questions

Everything you need to know about ordering, shipping, and our policies at VENUS Haute Parfumerie. If your question isn't answered here, reach us at venusenterprices.perfume@gmail.com or call/WhatsApp +91 99380 48886.

Orders & Payment

How do I place an order?

Browse the boutique, add your chosen flacon and size to the shopping bag, and proceed to checkout. Create an account or sign in to complete your purchase and track your order history.

What payment methods do you accept?

All payments are processed securely through Razorpay. We accept UPI, credit/debit cards, net banking, and wallets as made available at checkout. We do not store your card or banking details on our servers.

Can I change or cancel my order after placing it?

An order can be cancelled only before it has been dispatched. Contact us as early as possible with your order number and we will assist you. Once dispatched, orders cannot be cancelled — please see our Refund & Cancellation Policy.

Shipping & Delivery

How long will my order take to arrive?

Orders are dispatched within 24–48 business hours of payment confirmation and typically delivered within 3–7 business days, depending on your location. You will receive a tracking reference once your order ships.

Do you charge for shipping?

Any applicable shipping charges are displayed clearly at checkout before you pay. Orders over the free-shipping threshold ship free, and the cart will show this automatically.

How do I track my order?

Use the tracking reference from your dispatch confirmation on our Track Order page, or view live status under Recent Orders in your account.

Returns & Refunds

What is your refund policy?

We follow a strict No Refund Policy — all sales are final once an order is placed. Perfumes are personal-care products and cannot be resold once they leave our facility, so we do not accept returns for change of mind, dislike of scent, or wrong selection of product or size.

My flacon arrived damaged or defective. What should I do?

We will replace it free of charge. Email venusenterprices.perfume@gmail.com within 48 hours of delivery with your order number, clear photos of the outer packaging, inner packaging, and product, along with an unboxing video where possible. Approved claims are fulfilled as a free replacement — see our Refund & Cancellation Policy for full details.

I received the wrong item. What now?

Contact us within 48 hours of delivery with photos of the item received and we will arrange a free replacement of the correct product.

Our Fragrances

Are your fragrances authentic?

Yes. Every VENUS flacon is filled with our Extrait de Parfum and each order ships sealed directly from our facility.

Which size should I choose?

Available sizes and their prices are listed on each product page. If you're discovering a scent for the first time, choose the smaller size — remember that fragrance is personal and all sales are final, so select carefully.

How do I contact customer support?

Email venusenterprices.perfume@gmail.com or call/WhatsApp +91 99380 48886. You can also send us a message through the concierge form on our Contact page — every inquiry is answered personally.