Shipping & Delivery

Careful, Climate-Conscious Dispatch

All VENUS flacons are carefully packed in protective double-walled coffrets before dispatch. Any applicable shipping charges are shown at checkout before payment.

Dispatch & Delivery Timelines

Orders are dispatched within 24–48 business hours of payment confirmation through our courier partners, and typically delivered within 3–7 business days depending on your location. Every shipped order includes a tracking reference so you can follow your flacon's journey. Delivery timelines are estimates and delays caused by courier operations, weather, or events beyond our reasonable control do not constitute grounds for cancellation or refund.

No Returns — Replacement Only

VENUS follows a strict No Refund Policy: all sales are final once an order is placed, and we do not accept returns for change of mind, dislike of fragrance, or wrong selection of product or size. Perfumes are personal-care items and cannot be resold once they leave our facility.

The sole exception is for items that arrive damaged, leaking, defective, or incorrect. Report the issue within 48 hours of delivery to venusenterprices.perfume@gmail.com with your order number, photographs of the packaging and product, and an unboxing video where possible. Approved claims are fulfilled as a free replacement of the same product, subject to availability — refunds are not issued under any circumstance.

Custom Engraved Flacons

Please note that custom hand-engraved flacons are final sale and cannot be replaced or cancelled once crafted by our master engravers.

For full details, read our Refund & Cancellation Policy.