Privacy Policy

Last updated: August 2026

At VENUS Haute Parfumerie ("VENUS", "we", "us", "our"), operated by Venus Enterprises, protecting your personal data is a fundamental commitment. This Privacy Policy explains what information we collect when you visit our online boutique, create an account, place an order, or contact us — and how that information is used, shared, and protected.

1. Information We Collect

• Account information: your name, email address, and phone number when you register.
• Order information: shipping address, billing details, products ordered, order value, and delivery instructions.
• Contact information: the name, email, phone number, subject, and message you submit through our concierge/contact form.
• Technical information: IP address, browser type, device information, and pages visited, collected automatically for security and analytics.

We do not collect or store your full card number, CVV, UPI PIN, or other sensitive payment credentials on our servers.

2. How We Use Your Information

• To process and fulfil your orders, including dispatch, delivery, and order updates.
• To create and manage your account and order history.
• To respond to inquiries submitted via our contact form, email, phone, or WhatsApp.
• To handle replacement requests for damaged, defective, or incorrect items as described in our Refund Policy.
• To prevent fraud, verify payments, and maintain the security of our platform.
• To comply with legal, tax, and accounting obligations under Indian law.

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

3. Payments

All online payments are processed by our PCI-DSS compliant payment gateway partner, Razorpay Software Private Limited. When you make a payment, your transaction is handled on Razorpay's secure infrastructure under their privacy policy. We only receive confirmation of payment success/failure along with limited transaction reference details. If a payment fails or is reversed, the amount is auto-reversed to your original payment method by Razorpay.

4. Sharing Your Information

We share your information only with the parties necessary to operate our business:

• Courier & logistics partners (including ShipRocket): your name, shipping address, and phone number, solely to deliver your order and enable tracking.
• Payment gateway (Razorpay): transaction details required to process payments securely.
• Legal authorities: where disclosure is required by law, court order, or to protect our rights and prevent fraud.

5. Cookies & Local Storage

Our website uses cookies and browser local storage to keep you signed in, remember items in your shopping bag and wishlist, and understand how the site is used. You may disable cookies in your browser settings; however, some features of the boutique may not function correctly as a result.

6. Data Security

All traffic between your device and our servers is encrypted using SSL/TLS. Access to personal data within our organisation is restricted to authorised personnel who need it to perform their duties. While no system can be guaranteed absolutely secure, we apply industry-standard measures to protect your data against unauthorised access, alteration, or destruction.

7. Data Retention

We retain your account and order information for as long as your account remains active and thereafter only as required for legal, tax, accounting, or warranty purposes. Contact-form messages are retained for up to 24 months. You may request deletion of your account and associated personal data at any time using the contact details below, subject to retention required by law.

8. Your Rights

In accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your personal data, subject to legal retention requirements.
• Withdraw consent for optional communications at any time.

To exercise any of these rights, write to us using the contact details below. We will respond within a reasonable timeframe.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date. Continued use of the website after changes constitutes acceptance of the revised policy.

10. Contact Our Privacy Desk

Venus Enterprises
Email: venusenterprices.perfume@gmail.com
Phone / WhatsApp: +91 99380 48886
Address:
Ground Floor, L.I.G. House No. LIG-8,
C/O Harapriya Biswal,
Nuasahi, Balia, Sahadevkhunta,
Near Rameswar Mandir,
Nua Sahi, Baleswar,
District: Baleswar, Odisha – 756056