Refund & Cancellation Policy

Last updated: August 2026

1. Why We Do Not Offer Refunds

Perfumes and fragrances are personal-care products. For reasons of hygiene and product integrity, a flacon that has left our facility cannot be resold. Every order is packed fresh and sealed, and as such we do not accept returns or issue refunds for change of mind, dislike of scent, or wrong selection of product or size.

2. Order Cancellation (Before Dispatch Only)

An order may be cancelled only before it has been dispatched. To request a cancellation, contact us as early as possible at venusenterprices.perfume@gmail.com or call/WhatsApp +91 99380 48886 with your order number.

• If your order has not been dispatched, we will cancel it and reverse the full amount to your original payment method via Razorpay.
• If your order has already been dispatched, it cannot be cancelled or refunded.
• We reserve the right to cancel any order due to unavailability of stock, pricing errors, or suspected fraud. In such cases the full amount is reversed to your original payment method.

3. Damaged, Defective or Incorrect Items — Replacement Only

The only exception to our no-refund policy is a replacement for items that arrive damaged, leaking, defective, or incorrect:

• Report within 48 hours of delivery to venusenterprices.perfume@gmail.com with your order number.
• Attach clear photographs of the outer packaging, inner packaging, and the product, along with an unboxing video where possible.
• The item must not have been used beyond inspecting its condition on arrival.

Approved claims are fulfilled as a free replacement of the same product, subject to availability. If the item is out of stock, we will offer a replacement of equivalent value or a credit note of equal value toward a future purchase, at your preference. No cash refunds are issued under this section.

4. Situations Not Eligible for Refund or Return

• Dislike of fragrance, scent not suiting your skin chemistry, or expectation mismatch.
• Wrong product, size, or variant selected by you at the time of ordering.
• Opened, used, or partially used flacons.
• Delay in delivery caused by courier operations, weather, incorrect address provided by you, or other events beyond our reasonable control.
• Free gifts, samples, or complimentary vials included with an order.

5. Failed Payments

If your payment fails or is debited twice due to a gateway error, the amount is auto-reversed to your original payment method by Razorpay, typically within 5–7 business days. For any payment discrepancy, share the transaction reference with us and we will assist you in coordinating with Razorpay.

6. Contact Us

Venus Enterprises
Email: venusenterprices.perfume@gmail.com
Phone / WhatsApp: +91 99380 48886
Address:
Ground Floor, L.I.G. House No. LIG-8,
C/O Harapriya Biswal,
Nuasahi, Balia, Sahadevkhunta,
Near Rameswar Mandir,
Nua Sahi, Baleswar,
District: Baleswar, Odisha – 756056